Effective Date: March 30, 2026
Last Updated: July 10, 2026

At Plantalk, we stand behind the quality of our smart plant care products, including Plantiemoji. We want you to feel confident and satisfied with your purchase.

This Return & Refund Policy explains our cancellation, return, and refund process for purchases made through www.plantalk.ai, including pre-order products.

1. Pre-Order Policy

Plantiemoji is currently available as a pre-order product.

By placing a pre-order, you acknowledge that the product is currently in the manufacturing and preparation stage and that estimated delivery dates are subject to change due to production, quality control, logistics, or other unforeseen circumstances.

Fulfillment Priority

As part of our commitment to our earliest supporters:

• Kickstarter backers will receive priority fulfillment.
• Orders placed through Plantalk.ai will begin shipping immediately after Kickstarter reward fulfillment is completed.

The current estimated shipping start date for Plantalk.ai pre-orders is:

September 1, 2026

We will send customers a shipping confirmation email with tracking information once their order has been dispatched.

2. Order Cancellation Before Shipment

You may request to cancel your order before it has been shipped.

To request a cancellation:

Email us at: hi@plantalk.ai

Please include your order number and the email address associated with your purchase.

Approved cancellation requests made before shipment will receive a full refund to the original payment method.

Once your order has been shipped, cancellation is no longer available. Returns may be requested according to the return policy below.

3. Return Window

We offer a 30-day return policy.

You may request a return within 30 days after receiving your product.

To start a return, please contact us at: hi@plantalk.ai

4. Return Eligibility

To be eligible for a return:

• The product must be returned in its original condition.
• The product must be unused and undamaged.
• All original accessories, manuals, and packaging must be included.
• Proof of purchase must be provided.

Returns that do not meet these conditions may not be accepted.

5. How to Start a Return

Please do not send your product back without prior authorization.

To ensure a smooth return process:

Step 1

Contact our support team at:

hi@plantalk.ai

Please provide:

• Order number
• Reason for return
• Photos or videos if the product is defective or damaged

Step 2

Our team will review your request within 1–2 business days.

If your return is approved, we will provide return authorization and detailed shipping instructions.

Step 3

Ship the product securely to our designated return facility:

Plantalk US Return Warehouse
69 Commerce Dr
Perris, CA 92571
United States

Items returned without prior authorization may not be accepted.

6. Return Shipping Costs

We aim to keep our return process transparent and fair.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• Plantalk will cover the return shipping cost.
• We will provide a prepaid return shipping label when applicable.

Change of Mind or Personal Preference

If you return a product because you changed your mind, ordered incorrectly, or no longer need the product:

• Return shipping costs are the responsibility of the customer.

We do not charge any restocking fees.

7. Refund Processing

Once your returned product arrives at our return facility and passes inspection:

• Approved refunds will be issued to your original payment method.
• Refund processing typically takes 3–5 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after 15 business days from approval, please contact us at: hi@plantalk.ai

8. Exchanges

We currently do not offer direct exchanges.

If you need a different product or replacement:

1. Complete the return process for your original order.
2. Place a new order separately.

9. Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at: hi@plantalk.ai

Please include relevant details and photos or videos so our team can assist you as quickly as possible.

10. Contact Information

For questions regarding returns, refunds, or order support:

Plantalk LLC

Email: hi@plantalk.ai

Phone (US): +1 8325313917