Privacy Policy

Effective Date: March 30, 2026

Last Updated: March 30, 2026

Plantalk LLC (“Plantalk,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.plantalk.ai, use our products and services, including Plantalk App, EZplant, and our hardware products such as Plantiemoji, or otherwise interact with us. Please note that our website does not have the collection of users' personal information as its primary purpose.

By using our website, applications, or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website and related services are operated by:

Plantalk LLC

Email: hi@plantalk.ai
Phone (US): +1 8325313917
Phone (CN): +86 17338125386
Address: Rooms 101–104, Building 5, No. 98 Liantie Street, Banshan Subdistrict, Gongshu District, Hangzhou, Zhejiang 310022, China

We provide AI-powered solutions for indoor gardening and plant care, including software applications, connected hardware devices, plant diagnostics, and related services for both individual consumers and business partners.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you interact with us, we may collect information you voluntarily provide, including:

name
email address
phone number
shipping and billing address
payment details
account login credentials
customer support inquiries
distributor / reseller application details
company name and business contact information
uploaded plant images, videos, and text descriptions

B. Device and Usage Information

When you visit our website or use our app, we may automatically collect:

IP address, browser type, device type, operating system
language preferences, pages visited, session duration
referring URL, clickstream and interaction behavior
cookie identifiers and advertising identifiers

C. Plant and Sensor Data

For users of Plantiemoji and connected services, we may collect device-generated data such as soil moisture, temperature, humidity, light exposure, plant care history, growth trends, sensor performance data, app-generated care actions, and user feedback on plant condition. This data helps us generate personalized care recommendations.

D. AI Interaction Data

When you use our AI features (such as plant diagnosis or AI assistants), we may collect uploaded photos/videos, chat messages, diagnostic requests, and interaction logs. We may use this data to improve model performance and service quality.

3. How We Use Your Information

We use your information for the following purposes:

provide and operate our website, app, and hardware services
process orders and pre-orders, fulfill shipping, and provide customer support
manage accounts and subscriptions
provide AI-powered plant diagnosis and care recommendations
improve product performance and user experience
communicate updates, launches, and promotional offers

Important Privacy Commitments:

No Unauthorized Advertising: We will not use your personal information or uploaded pictures for advertising purposes without your explicit consent.
Promotions & Incentives: We do not offer free gifts or incentives solely to collect your personal data. Any such offers are only provided when you purchase a product or as part of a legitimate marketing campaign where data collection is not the primary objective.

4. Legal Basis for Processing (For EEA / UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:

consent
performance of a contract (e.g., fulfilling orders)
legitimate interests (e.g., improving AI recommendations)
legal compliance

5. Sharing of Information

We may share information with trusted third parties, including Shopify, payment processors, shipping partners, cloud hosting providers, and authorized distributors.

We strictly do not sell your contact information or personal information to any third parties. For California users, you may have rights under CPRA / CCPA depending on applicable thresholds.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, analyze website traffic, improve user experience, and measure marketing effectiveness. Users in certain jurisdictions may be presented with a cookie consent banner. Shopify specifically supports automated customer privacy and cookie settings for this purpose.

7. International Data Transfers

Because we serve users globally, your information may be transferred to and processed in the United States and other countries where our service providers operate. Where required, we implement appropriate safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Privacy Rights

Depending on your location, you may have the right to access your personal data, correct inaccurate information, request deletion, object to processing, withdraw consent, request data portability, or opt out of marketing communications. To exercise these rights, please contact: hi@plantalk.ai.

10. Data Security

We implement reasonable technical, organizational, and administrative safeguards to protect your information. Specifically, we properly collect personal information such as credit card numbers on pages protected by SSL (Secure Sockets Layer) technology. However, no method of transmission or storage is 100% secure.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites, including EZplant and partner sites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact: